Mike Robbins

Infusing Life and Business with Authenticity and Appreciation

Appreciation

The Power of Listening

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How well do you listen to the people around you? Listening can be challenging, especially these days, but the power of listening is so important.

When we listen, it allows us to better understand ourselves and other people too.

However, with all of the distractions around us and within our own heads, it’s incredible that we ever hear anything that anyone says at all.

By listening, we can become better leaders and learners.

The Power of Listening and All of its Benefits

Listening is not only the most essential aspect of communication – it can make or break our relationships.

Listening has a significant effect on our ability to appreciate, respond to, and empower others.

Here are some of the benefits of listening:

Listening shows respect

By listening to others, you show them respect. You let them know that you care about what they’re saying and that you value their perspective.

When you show respect to others, they will show it back to you as well.

Listening helps you understand

When you use the power of listening, you can better understand what people are saying, why they are saying it, and where they are coming from.

If listening is a challenge for you, welcome to the club. It can be very difficult to do and to do well, especially in today’s fast-paced, virtual world.

Listening can help prevent misunderstandings, conflict, and confusion.

Listening helps foster relationships

When someone knows that you are truly listening, it can help improve your relationship with them.

Showing that you care by listening can go a long way in helping foster relationships.

People are grateful for others who know how to listen.

The Three Levels of Listening

By understanding these three levels of listening, it can show us what to do to become more effective in our ability to listen to others.

1. Be Present

Give the person your full attention. Stop everything you are doing, whether you are typing on your phone or computer, watching TV, or anything else.

Multi-tasking doesn’t work when you’re listening to others.

By being present, you will hear everything the other person is saying. You will make them feel acknowledged and important.

2. Form an Emotional Connection

When we are present, we can listen between the words. We can hear and feel where someone is coming from.

When we connect with the person emotionally, it’s much easier to resolve a conflict, understand them, or figure out how to support them.

3. Listen in an Empowering Way

How do you feel about the person who is talking?

The “filter” we listen through has everything to do with what we hear and how we relate to the other person. If our filter (i.e. opinion) of the other person or what they are saying is not empowering, see if you can “upgrade” it (i.e., find the good stuff).

When we listen in an empowering way, we take responsibility for our judgments and realize that our opinions color what we hear and how we hear it.

It’s challenging to have an empowering or positive conversation with someone whom we judge in a negative way.

It may not be easy, but being committed to healthy communications and relationships means identifying our judgments and then doing whatever we can to move through them, which will allow us to listen to others in an empowering way.

The Power of Listening Requires Us to do the Internal Work

When we’re able to do the internal work it takes to become better listeners, we can enhance our relationships in a profound way.

Being someone who can listen to others is such a vital skill, especially these days.

It’s not always easy. It takes some practice and humility and is an ongoing, moment-by-moment phenomenon.

However, listening to others can allow for so many positive things:

  • Improved communication
  • Resolved conflicts
  • Deeper connection
  • Greater appreciation
  • Enhanced understanding
  • Increased learning
  • Profound awareness

Have fun with it as you practice the power of listening.

See if you can put some attention today and the rest of this week on taking time to put a deeper effort into listening to the people around you.

Share your thoughts, action ideas, insights, and more here on my blog below.

I have written five books about the importance of trust, authenticity, appreciation, and more. In addition, I deliver keynotes and seminars (both in-person and virtually) to empower people, leaders, and teams to grow, connect, and perform their best. Finally, as an expert in teamwork, leadership, and emotional intelligence, I teach techniques that allow people and organizations to be more authentic and effective. Find out more about how I can help you and your team achieve your goals today. You can also listen to my podcast here.

Liked this post? Here are three more!

This article was published on September 30, 2008, and updated for 2021.

Celebrate the Great Fullness of Life

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With Thanksgiving upon us here in the United States, I’ve been thinking about the mixed feelings I often have about this great holiday. Of course, it can be a wonderful celebration of gratitude, appreciation, and family connection. Unfortunately, Thanksgiving also tends to be about feeling obligated to spend time with the people we’re “supposed” to, eating too much food and feeling guilty about it, and pretending to be grateful when we’re actually annoyed and stressed out.

What if we could make this Thanksgiving less stressful, more fun, and actually be able to enjoy ourselves, appreciate our family and friends (even the ones who drive us nuts), and focus on what we’re thankful for in a genuine way?

Regardless of the circumstances of our lives, there is always so much we can be thankful for.  As I talked about in my recent TEDx talk on “The Power of Appreciation,” we almost always find what we look for in others and in life – why not choose to celebrate the great fullness of life?

Here are some important tips to make this year’s Thanksgiving one you truly enjoy and remember (in a good way):

1) Be you

Instead of trying to be who you think you “should” be with your family, friends, in-laws, or guests – just relax and be yourself! So often we put undue pressure on ourselves to be a certain way, impress people (even those we know well), or do or say the things we think others want us to. When we let go of trying to please everyone and we’re able to be true to ourselves, we create a genuine sense of freedom and peace. This also means that we think about what would be fun for us and our immediate family to do for Thanksgiving and communicate this to everyone else (in-laws, extended family, etc.), even if it may upset or disappoint some of the people involved.

2) Look for the good

Make a commitment to focus on the things you like and appreciate about your friends and family members, instead of obsessing about the things that annoy or upset you about them. We almost always find what we look for in others and in situations. When we let go of past resentments, we’re able to see people with new eyes. As the saying goes, “holding a grudge is like drinking poison and expecting the other person to die.” Whatever we choose to do on Thanksgiving and whomever we choose to spend our holiday with, if we make a conscious decision to enjoy ourselves and to look for the good stuff in an authentic way, we dramatically increase our chances of having a positive and pleasurable experience.

3) Make it fun and easy

Do whatever you can for yourself and those around you to make the planning, food preparation, clean up, and the whole Thanksgiving experience as easy, fun, and stress-free as possible. This means we keep it light, share the responsibilities, ask others for help, and do the things that we enjoy doing – instead of burdening ourselves and feeling like a victim about it all. Too often we spend and waste our time and energy being uptight, doing things we don’t truly want to do, feeling resentful towards others, and creating a lot of unnecessary stress and frustration. Thanksgiving can be lots of fun, if we’re willing to go with the flow and make it easy on ourselves and for others.

4) Express your appreciation for others

One of best things we can do for other people (on Thanksgiving or at any time) is to let them know what we appreciate about them in a genuine way. Acknowledging others is a true “win-win,” as we always get to keep what we give away to others when we appreciate them (i.e. the good feelings are shared by us and those we acknowledge). There are many ways we can appreciate people on Thanksgiving:

  • Write “I’m thankful for you” cards and give them out on Thanksgiving (or mail them beforehand)
  • Pick someone at the dinner table to acknowledge, and then ask them to “pay it forward” and appreciate someone else in the group – go around until everyone has been appreciated
  • Pull people aside on Thanksgiving (or give them a call) and let them know what you appreciate about them specifically and genuinely

5) Count your blessings

Remember that in the midst of all the commotion, stress, and activity of the holiday season, Thanksgiving really is a time for us to reflect on what we’re grateful for – in life, about others, and especially about ourselves. Take some time on Thanksgiving to focus on what you’re grateful for, the many blessings in your life, and the things you appreciate about yourself. A great way for us to remember and to celebrate the many blessings in our life, especially on Thanksgiving, is to take some time during our meal and allow each person at the table to talk about what they’re grateful for in a genuine, specific, and personal way.

This year let’s challenge ourselves to make Thanksgiving more than just something we get through or even simply a nice holiday; let’s have it be a time of reflection, connection, and a celebration of the great fullness of life.

What are you doing for Thanksgiving this year? Are you willing to do what it takes to make it a fun, meaningful, and positive experience?  Share your ideas, commitments, thoughts, dreams, and more here on my blog.

Get Honest Feedback

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How do you feel about people giving you really honest feedback? If you’re anything like me, you may both love and hate it at the same time. Most of us want the honest feedback of those around us, yet at the same time we’re often scared about what people might say – especially if it could hurt our feelings, ruffle our feathers, or leave us feeling insecure, vulnerable, or embarrassed.

For the most part and in many situations, groups, and relationships in our lives there is an unspoken, unconscious agreement that we make with others – “I won’t call you on yours, if you don’t call me on mine.” While this makes sense and is understandable, given how sensitive many of us can be, especially when it comes to feedback, this lack of authenticity doesn’t serve us, bring us closer to others, or allow us to support and empower each other in any real way (which is what most of us truly want).

Think of some of the honest feedback you’ve received in your life and career and how valuable it has been to your growth and evolution. Although some of it may not have felt so good to hear at first – I bet you’re incredibly grateful not only for the feedback itself, but for the people who were (and are) willing to be honest with you. It takes courage to both give and receive feedback authentically. And, it’s one of the greatest gifts we can give to others. Learning to receive the honest feedback and coaching of other people is a critical aspect of living a life of success, growth, and authenticity.

Here are some essential things to think about and practice as you enhance your ability to receive honest feedback:

1) Ask for it. Since honest feedback can be a tricky thing all the way around and many of us are a little insecure about giving it, letting people know that you want them to be honest with you and pro-actively requesting the authentic feedback of others is a great way to make sure you get it. Give people permission to be straight with you – even if you’re a little scared about what they might say. We usually get what we ask for.

2) Be open to the feedback, but remember it’s not the “truth.” It’s important for us to be open to people’s feedback, whether or not we asked for it, and at the same time remember that nothing anyone says to us is the “truth,” (it’s just their opinion). This is one of the many paradoxes of getting feedback from others. Just because they say it doesn’t make it so. And, at the same time, the best approach we can take is to be open to anything and everything people have to say about us. Try on their feedback like you would a coat – if it fits and can help, use it. If not, disregard it. However, be careful about your ego – which will want to argue with feedback you don’t like as a way of survival (yet another paradox).

3) Give honest feedback to others. Be willing to speak your truth to other people, even if you’re a little (or a lot) nervous about it. This is not about “tit for tat” or some kind of competition, but if we really want to create relationships, teams, families, and environments where we can talk to each other in a free, open, vulnerable, and authentic way – we have to be willing to speak up and say things that might be uncomfortable to those around us. Doing this not only gives us the opportunity to make a difference for others, it also creates a standard by which we relate to one another and communicate.

Have empathy and compassion for yourself and others as you engage in these types of honest conversations – they can be sensitive and challenging (especially at first). And, as we all know and have experienced, when we’re willing to get real and give each other honest feedback like this – everyone wins and is empowered at a much deeper and more real level.

Express Yourself

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How honest are you?  While most of us aren’t bald-faced liars who go around deceiving people consciously, if we’re honest with ourselves about it, we often don’t fully speak our truth or express all of our emotions.  We’ve been trained and have in turn trained ourselves to be “appropriate” and to say and do the “right” thing so we can get what we want and look as good as possible in most situations.

For me, being a “nice guy,” a “people pleaser,” and wanting others to be impressed with me often poses a challenge when what I want to say or express doesn’t seem to fit into the “likeable” category.  Most of the people I know and work with have some “story” about themselves they want others to believe and therefore only feel comfortable sharing thoughts, ideas, and feelings that match up with this story or the public “identity” that they put forth.

However, what if, even with whatever fear or resistance we each have – we were able to fully, passionately, and honestly express ourselves?

One way we can do this, which I talk about in Chapter Five of Be Yourself, Everyone Else is Already Taken (Principle 3 – Express Yourself), is to lower our “waterline.”  This idea is based on the metaphor of an iceberg, with just the tip of it popping up above the surface, and the rest of the iceberg (who we really are) down below the waterline.

The exercise that I share in the book and often do in my workshops, which I originally learned from my friends and mentors Rich and Yvonne Dutra-St. John, is called “if you really knew me.”  Each person in the group has a minute or two to complete the phrase, “if you really knew me, you’d know…” and then share some things about themselves in an honest, transparent, and vulnerable way.  It takes courage, safety, and trust to do this.  As I’ve seen time and time again, this exercise can have a profound impact on everyone involved.

Even though I’m feeling nervous as I write this and I worry that this is overly personal or possibly inappropriate for me to write in an “advice article” like this, I will share with you some things you’d know about me if we were sitting in a circle, doing this powerful exercise together.

If you really knew me, you’d know that I spend a lot of time and energy worrying about my physical appearance – obsessing about certain aspects of how I look (my hair, my skin, my eyes, my teeth, my weight, and more) and worrying that I don’t look good enough, that people can see me aging, losing my hair, and not taking care of myself – and that they’ll judge me or won’t like me because of it.

If you really, really knew me you’d know that I can’t seem to figure out how to stay on top of my life, my work, my finances, and all of my many personal and professional responsibilities in a way that feels balanced, workable, or peaceful.  Much of the time I feel like I am drowning, messing things up, and simply “pretending” to be happy and grateful.

If you really, really, really knew me you’d know that I believe my work, my message, and the gifts that I have are incredibly powerful, important, and meaningful.  I’m sometimes blown away by the impact I have on others.  I want to have an even deeper and bigger impact on people and the world, but my ego seems to think that I’m not doing enough, not being appreciated in the way I deserve, or that I better hurry up and “make it” before people really find out how full of it I am.

Wow…I can’t really believe I just shared all of that.  And, it feels both scary and liberating to have done so.  When we’re willing to own and express our truth, we can free ourselves from needless worry, hiding, and denial.  This allows us to be ourselves, live our lives with passion, and go for what we truly want in life.

Real authenticity is not some set of rules or a self-righteous definition about how people “should” be in life…it is the willingness and courage to be real, true, transparent, and vulnerable in the moment-by-moment, day-by-day experience of being in relationship with others and living this magical, mysterious, wonderful, crazy, exciting thing we call life.

Authenticity Challenge: What You Can Do

Think about some important things you have not been willing to say or some intense feelings you have not been willing to express recently.  Make a commitment to yourself, even if you’re feeling scared or uncomfortable about it, to express yourself honestly about these important things.  Write them down, call a friend of family member, or talk to someone you fully trust.  What would they know about you if they really knew how you were feeling right now?  Reach out in a bold, vulnerable, and honest way and see what happens when you express yourself like this.  It can be magical and one of the most liberating experiences in life!  Have fun…

Transform Your Fear

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Fear is something that we all experience throughout our lives, especially on our journey toward deeper authenticity.  Being who we really are, expressing ourselves honestly, being bold, and going for what we want in life can cause a great deal of fear in us.

I get scared all the time.  When I was younger I thought there was something really wrong with me because I would get so nervous – in sports, in school, in social settings, and more.  I now understand that everyone else experiences their own version of the same basic fears I have (being judged, making mistakes, looking bad, failing, disappointing others, and more).  It’s just part of being human.

Many of us run away or hide from our fears because they seem scary, uncomfortable, or embarrassing.  We also erroneously think we “shouldn’t” have them or that we are somehow “wrong” for feeling scared.  However, most things that mean a lot to us in life don’t show up without any fear at all.  And as we strive to live with authenticity, it’s inevitable that we’ll experience quite a bit of fear along the way.

The question isn’t whether or not we experience fear in our lives (because we all do and always will for as long as we live); the more important question for each of us to ask and answer is, how can I move through my fears in an honest way so they don’t stop me from being who I really am and going for what I truly want in life?

How to move through your fear in a positive way:

1) Admit it – Acknowledge your fear, tell the truth about it, and be real.  When we feel scared and are willing to admit it with a sense of empathy and compassion for ourselves, it can often take the edge off and give us a little breathing room to begin with.

2) Own it – Take responsibility for your fear and own it as yours, not anyone else’s.  We often have a tendency to blame others for doing or saying things that “scare us.”  However, when we remember that no one else can “make” us scared – only we have that power – we take back the responsibility and the power of the fear and remember that it exists within us, so we are the only ones who can change it.

3) Feel it – Allow yourself to feel your fear, not just think about it or talk about it (something I often catch myself doing).  Feel it in your body and allow yourself to go into the emotion of it, even if it is scary or uncomfortable.  Like any emotion, when we feel our fear deeply and passionately, it has a way of dissipating.

4) Express it – Let it out.  Speak, write, emote, move your body, yell, or do whatever you feel is necessary for you to do to express your fear.  Similar to feeling any emotion with intensity, when we express emotions with intensity and passion, they move right through us.  When we repress our emotions, they get stuck and can become debilitating and dangerous.

5) Let it go – This one is often easier said than done – for me and many people I work with.  Letting go of our fear becomes much easier when we honestly admit, own, feel, and express it.  Letting go of our fear is a conscious and deliberate choice, not a reactionary form of denial.  Once you’ve allowed yourself the time to work through your fear, you can declare “I’m choosing to let go of my fear and use its energy in a positive way.”

6) Visualize the positive outcomes you desire – Think about, speak out loud, write down, or even close your eyes and visualize how you want things to be and, more important, how you want to feel.  If your fear is focused on something specific like your work, a relationship, money, etc. – visualize it being how you want it to be and allow yourself to feel how to ultimately want to feel.

7) Take action – Be willing to take bold and courageous actions, even if you’re still feeling nervous.  Your legs may shake, your voice might quiver, but that doesn’t have to stop you from saying what’s on your mind, taking a risk, making a request, trying something new, or being bold in a small or big way.  Doing this is what builds confidence and allow us to move through our fear.

Fear can and does stop us in life – from being ourselves, speaking our truth, and going for what we really want.  But, when we remember with compassion that there’s nothing wrong with us for getting scared and when we’re willing to lean into our fears with vulnerability and boldness – we can literally transform them into something that catapults our growth and fulfillment in life.