Managing conflict through effective communication

Difficult people are part of life, but they don't need to be toxic to those around them!  Learning to effectively deal with difficult people is essential and fundamental to the success of any individual, group, or organization. Leaders, managers, and team members must be able to communicate in a way that facilitates resolution and success, particularly when conflict is inevitable. This program provides valuable tools and techniques for resolving any kind of conflict through open communication.

The participants learn:

• Listening techniques allow others to feel valued and understood
• How to handle other people’s emotions without becoming defensive or taking sides
• Ways to resolve direct conflict and to mediate conflict between others
• How taking responsibility differs from accepting blame
• Techniques for communicating in an empowering way that leads to winning outcomes

This program can be delivered as a keynote address or breakout session (up to 90 minutes), a half-day seminar (up to 4 hours), or a full-day workshop (up to 8 hours).

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